RecBeam
Support
We're happy to help with anything RecBeam-related.
Contact us
Email [email protected] and we'll get back to you as soon as we can. Please include your account email and, if relevant, the share link for the recording you're asking about.
Common questions
Sign-in issues
If Google Sign-In isn't working, try removing and re-adding the RecBeam extension's permission for your Google account from your Chrome settings, then sign in again.
Upload problems
Large recordings can take a while to upload. If an upload fails, check your internet connection and try again — your recording stays saved locally until the upload succeeds.
Playback or seeking issues
If a shared recording won't play or seeking doesn't work, try reloading the share page. If the problem continues, send us the share link so we can investigate.
Deleting recordings or your account
See our deletion instructions for how to remove a recording or request full account deletion.
More questions
Check the FAQ on our homepage for answers to common questions about how RecBeam works, or read our Privacy Policy and Terms of Service.