RecBeamResolve issues with visual answers
Some questions take five back-and-forth messages to describe and thirty seconds to show. RecBeam turns support answers into something a customer can watch once and follow exactly.
How teams use RecBeam this way
Reproduce customer problems
Record the exact steps to confirm you're seeing what the customer sees.
Explain settings
Show precisely where a setting lives instead of describing a menu path in text.
Record troubleshooting steps
Walk through a fix once, on camera, instead of retyping the same instructions.
Create reusable walkthroughs
Build a small library of recordings for the questions that come up again and again.
Show expected behavior
Demonstrate what a feature should look like when it's working correctly.
Annotate support screenshots
Circle the exact button or field a customer needs to use.
Share follow-up links
Send a link back in the same ticket or email thread, ready to watch immediately.
A typical workflow
- Open the customer's ticket and record yourself reproducing the problem or showing the fix.
- Stop. RecBeam uploads the recording and gives you a private, unlisted link.
- Paste the link into the ticket or email thread.
- The customer watches once, follows along, and can react or comment if they are stuck.
What you get
- Screen, camera or both, with microphone audio.
- Transcripts, captions and search, so past answers are easy to find and reuse.
- Screenshots with arrows and highlights, plus a pixelate tool for private details on Business.
- A share link that opens without the customer signing in.
- Viewer insights, so you can see whether the answer was watched.
- Blur sensitive areas while you record on the Business plan.
Why a recording works better here
Some questions take five messages to describe and thirty seconds to show. A recording shows exactly which button, which setting and which screen, and the customer can pause and replay it. Support teams also build a small library of recordings for the questions that come up again and again. Every plan starts free. Starter allows 5-minute recordings at 720p with transcripts, captions, search and share links, and Business adds unlimited recording length and 1080p. See pricing.
Questions
How do I send a customer a recording?
Record, stop, and copy the link RecBeam gives you. Paste it into the ticket, email or chat. The customer does not need an account to watch.
Can I hide private information in a support video?
On the Business plan, the screenshot editor has a pixelate tool and you can blur sensitive areas while recording. On Starter, cover details in a screenshot with a solid rectangle.
Can customers reply to a recording?
Yes. Viewers can react and comment on a shared video.